Frequently Asked Questions about KeyScrambler
I. Trouble Shooting Tips
- Q: The KeyScrambler tray icon is yellow and it says
"KeyScrambler is Inactive," why?
A: It indicates that you're currently not in a protected application. (See protected applications) - Q: KeyScrambler is showing a red popup saying "Encryption
module error," what should I do?
A: Run the KeyScrambler installer again and reboot your computer. This problem only happens to some users if KeyScrambler is uninstalled and then immediately installed again. You can install a new version of KeyScrambler without uninstalling previous versions. - Q: How can I make KeyScrambler work with Internet
Explorer 8 Beta 1?
A: You will have to enable support for assistive technologies in IE8. You can either do so manually as outlined in the IE8 release notes, or download the zip archive below. There are two files in the zip archive "IE8_EnableAssistive.reg" and "IE8_DisableAssistive.reg". To use them, first extract them from the zip archive. Then if you wish to turn on assistive support, double click on the file "IE8_EnableAssistive.reg" file. To turn assistive support off again, double click "IE8_DisableAssistive.reg". Restart IE to make the setting take effect.
Download IE8_Assistive.zip - Q: KeyScrambler didn't get installed or didn't get updated in
Firefox, what should I do?
A: Start Firefox and click "File -> Open File" and open the file "C:\Program Files\KeyScrambler\install_firefox_plugin.html". Click on the installation link within and you'll be prompted to install "keyscrambler.xpi". Restart Firefox and you should have KeyScrambler installed.
II. About KeyScrambler
- Q: Why do I need KeyScrambler?
A: Keyloggers are the fastest growing form of information theft on the Internet. They invade users' computers through viruses, worms, and other malware, which silently log keystrokes to steal usernames and passwords. The stolen information is then used to steal money and identity from the victims. By having KeyScrambler encrypt everything you type on your computer, you're protected against both known and unknown keyloggers. (Learn more about KeyScrambler) - Q: How do I know KeyScrambler is working as claimed?
A: You can read the tests done by experts and bloggers on our website. You can download any number of commercial keyloggers from sites such as CNet's Download.com for your own testing (most of these have a free trial period). For your own testing, you can also download Anti-Keylogger Tester, which is free at http://www.firewallleaktester.com/aklt.htm. - Q: I have anti-spyware and anti-virus software installed. Do I still need KeyScrambler?
- Q: Do I have to turn KeyScrambler on and off each time?
A: Not necessary. KeyScrambler is automatically enabled whenever you log on to a protected application. If you want to turn it off temporarily, you can click on Tools in the browser menu and select KeyScrambler. You can also use the hotkey combination (Ctr+Shift+k) to toggle it. (See four ways of turning KeyScrambler on and off) - Q: Can I hide the overlay window?
A: Yes. Click on Tools in the browser menu, select KeyScrambler, and the options window will pop up. Select from the options after Show to hide the overlay window or tray icon. In the same window you can also change the location of the overlay on your screen. - Q: What are the differences between KeyScrambler Personal,
KeyScrambler Professional, and KeyScrambler Premium?
A: The major difference is in the level of input protection. Click here for an overview of the three products. - Q: I thought KeyScrambler was digitally signed, but when
installing on Firefox it says "unsigned." Why?
A: Firefox currently does not include the chain of certificates necessary to verify QFX Software's digital signature, so we could not sign the Firefox extension package "keyscrambler.xpi". However, the KeyScrambler components within are still digitally signed. You can verify this: After your installation, right-click on "keyscrambler.sys" or "keyscramblerie.dll" and look in the "Digital Signatures" tab. The company's signature should be shown. - Q: Do I have to pay for KeyScrambler Pro or Premium
every year, like with other security software?
A: No, you can use the version of KeyScrambler you purchase for as long as you like without having to pay again. You will receive free upgrades for at least one year.
A: Yes, and this is why: There are hundreds of keylogging programs and new ones are appearing all the time. Most anti-spyware and anti-virus programs may not be able to detect new viruses and worms because they have to be updated to recognize them, which means that they often work after the fact - they detect and remove the malware only after it is already in your computer - and may not be able to stop theft in time. KeyScrambler protects all the time. It defeats existing and new keyloggers by making your keystrokes indecipherable to spyware.
III. Older KeyScrambler Versions
- *Q: I have McAfee anti-virus and I got a warning message when I
installed KeyScrambler. Afterwards, KeyScrambler displays an
encryption module error. What should I do?
A: (*This problem is fixed in KeyScrambler 1.0.6 and later versions.) McAfee anti-virus can prevent the KeyScrambler installer from completing successfully. When presented with the warning dialog, simply click on "Trust this program" and "Ok". Then reinstall KeyScrambler and everything should work normally. - *Q: I'm using the German edition of Microsoft Windows and after
I installed KeyScrambler, my keystrokes are encrypted but not
decrypted in the browser. What should I do?
A: (*This problem is fixed in KeyScrambler 1.2.0 and later versions.) If you're using Spybot - Search & Destroy on your computer and have the SDHelper browser plugin enabled, it interferes with KeyScrambler's decryption process. This problem does not occur in all editions of Windows. We're investigating it further. A temporary solution is to disable SDHelper. To do this, from within Spybot - S & D, select "Mode"->"Advanced mode", then select "Tools" in the toolbar on the left. Click on "Resident" and you should see two items listed under "Resident protection status" on the right. Uncheck the "Resident SDHelper" item. Restart Internet Explorer and KeyScrambler should be able to decrypt normally. (Our thanks to our user Frank for the temporary solution.)
Click here for KeyScrambler User Manual and Tutoriall
Click here for KeyScrambler Download
Write to QFX Customer Service. We'll be glad to answer any questions you have about our services and products.